Privacy Policy

This Privacy Policy applies to all personal data and property records collected by Water Damage Restoration Deltona LLC (doing business as Water Damage Restoration Deltona), through our website (https://waterdamagerestorationdeltona.com), emergency telephone lines, digital damage estimate forms, on-site mobile inspection tablets, and post-disaster customer communications.

By accessing our website, requesting emergency water extraction services, submitting an estimate request, or engaging our technicians for structural drying, mold remediation, or fire recovery, you consent to the collection, processing, and disclosure practices outlined in this policy.

Due to the emergency nature of water mitigation and property restoration, we collect several categories of information required to dispatch technicians, accurately diagnose property moisture levels, and compile insurance claim documentation:

We use the personal and diagnostic data collected solely for legitimate business, operational, and customer service purposes, including:

• Rapid Emergency Dispatch: Routing certified IICRC mitigation crews promptly to your home or business upon emergency confirmation.
• Dry-Down Monitoring: Tracking daily structural moisture content and airflow until materials reach Dry Standard per ANSI/IICRC S500 guidelines.
• Insurance Claim Substantiation: Generating industry-standard itemized documentation (e.g., Xactimate) with embedded photo logs and moisture sheets for your insurance adjuster.
• Direct Customer Communication: Providing project status updates, scheduling daily moisture meter readings, and sending electronic invoices.
• Legal & Warranty Compliance: Maintaining project documentation to honor workmanship warranties and comply with Florida building codes and records retention laws.

When you call our 24/7 emergency dispatch hotline at (386) 668-6760 or provide your telephone number through an estimate form:

• Call Recording: Calls to and from our emergency dispatch center may be recorded or monitored for quality assurance, dispatcher training, and accurate recording of emergency instructions.
• SMS & Text Messaging: You consent to receive transactional text messages regarding your service request, including technician dispatch notifications, on-site arrival ETAs, daily drying appointment reminders, and digital estimate links.
• Message Frequency & Rates: Message frequency varies based on project duration. Standard message and data rates may apply depending on your mobile carrier.
• Opt-Out Mechanism: You may reply STOP at any time to opt out of non-critical text messages. You can also reply HELP for assistance. Note that opting out of SMS during an active water restoration project may require technicians to contact you via telephone call or email for access coordination.

We will never sell, lease, or distribute your private information to marketing agencies. We only share necessary records under the following limited operational scenarios:

• Your Insurance Adjuster: Upon your instruction or authorization, we deliver thermal moisture logs, containment records, equipment placement sheets, and itemized documentation directly to your insurance company or adjuster (e.g., State Farm, Allstate, Citizens, USAA, Tower Hill) to facilitate claim processing.
• Licensed Subcontractors & Specialized Trades: If your project requires specialized trade work (such as licensed Florida master electricians, HVAC duct cleaning crews, or state-licensed mold testing laboratories), we share property location and access details strictly to complete the authorized repairs.
• Legal & Safety Compliance: When required by Florida statutory law, subpoena, or to protect the safety and property of our technicians, clients, or the public.

We implement industry-standard administrative, physical, and technological security measures to protect your personal details and property documentation:

• Transport Layer Security (TLS/HTTPS): All web submissions and estimate inquiries transmitted across our website utilize encrypted SSL connections.
• Restricted Field Access: Only dispatch managers and technicians actively assigned to your project have access to gate codes and property photos.
• Retention Periods: Structural moisture records, antimicrobial treatment logs, and restoration claim files are retained for a minimum period of 7 years in accordance with Florida construction contract, warranty, and tax compliance regulations.

Our website uses small text files called cookies to ensure proper website functionality and evaluate user experience:

• Essential Cookies: Required to preserve form entries and maintain secure navigation sessions.
• Performance & Analytics Cookies: We may utilize tools such as Google Analytics to measure visitor traffic, page load performance, and popular service pages. These tools collect anonymized information and do not identify you personally.
• Controlling Cookies: You can choose to disable or block cookies through your web browser settings. However, doing so may prevent certain interactive features of our quote request forms from working properly.

Under Florida law and our corporate governance standards, homeowners and business clients have rights regarding their stored personal data:

• Right of Access: You may request copies of the personal contact data, drying logs, and project photos we have on file for your property.
• Right of Correction: You may request corrections to inaccurate contact numbers, billing addresses, or insurance details.
• Right to Deletion: You may request deletion of your marketing contact records, provided they are not required to be preserved for open insurance claim reconciliation, warranty validation, or statutory Florida construction dispute periods.

To exercise any of these rights, please submit a written request to service@waterdamagerestorationdeltona.com. We respond to all verified customer requests within 30 days.

Our website and restoration dispatch services are directed exclusively to adult property owners, tenants, property managers, and insurance claim personnel over the age of 18. We do not knowingly collect or solicit personal information from children under the age of 13. If you believe that a minor has provided us with personal information, please notify us immediately at service@waterdamagerestorationdeltona.com so we can delete the records.